Customer support
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Have a question about an umbrella, your order or our services? Our team is here to help and will get back to you as soon as possible.
Frequently asked questions
You may find the answer to your question below among our most frequently asked questions.
How long does delivery take?
Delivery times depend on your destination and the shipping method selected. An estimated delivery time is provided when you place your order, and tracking information is sent to you as soon as your order has been dispatched.
How can I track my order?
As soon as your order has been dispatched, you will receive the information you need to track its delivery. You can also find information about your orders in your customer account.
Can I return my umbrella?
If you are not satisfied with your purchase, you can request a return in accordance with the conditions and timeframes set out in our return and refund policy.
How do I choose the right umbrella?
For everyday use and easy carrying, choose a folding or compact umbrella. For greater coverage and comfort, a stick umbrella or large umbrella will generally be more suitable.
What is the difference between an automatic and a manual umbrella?
An automatic umbrella can be opened, and depending on the model closed, at the touch of a button. A manual umbrella needs to be opened by hand, but can offer a particularly simple and lightweight design.
What should I do if my umbrella arrives damaged?
Contact our customer service team, provide your order number and describe the issue. If necessary, our team may ask you to provide photos so that your request can be processed more quickly.
Didn't find the answer you were looking for?
Send us your enquiry using the form opposite. Our team will get back to you as soon as possible.